Communications

Overview

Use the Custom Emails settings in Captyn to customize all automated messaging that goes out when new Users and Registrants create an account, sign up for a Registration, schedule a Private Session, or complete the Final Lesson in a Private Series.


Navigating to Custom Emails

To get to the Custom Emails page, click on the menu stack in the upper left-hand corner of your Captyn account, and click Settings & Reports

Next, choose Custom Emails from the "Your Operations" section.


Types of Messages That Can Be Configured

There are a handful of automatic messages that can be configured in Captyn. These four template types are preset, and will be used for their specified purposes. Portions of the following emails are pre-templated, but you can add additional information as you see fit.

Of Note: Additional communications can be sent from Captyn by creating customized emails or texts to any Account or group of Accounts from the Program or People pages. Please read the linked articles at the bottom of this article for more information on how to send these.

Welcome Email

This email is sent when a new Account is created and joins your organization's Captyn environment. You can customize the highlighted area of this email at the bottom of the screen. Customizations entered into the box at the bottom will be shown in the template above highlighted in yellow for you to preview.

Registration Received

This email is sent when a new Registration has been received. You can customize the highlighted area of this email at the bottom of the screen. Customizations entered into the box at the bottom will be shown in the template above highlighted in yellow for you to preview.

Private Session Scheduled

This email is sent when a new Private Session has been scheduled. You can customize the highlighted area of this email at the bottom of the screen. Customizations entered into the box at the bottom will be shown in the template above highlighted in yellow for you to preview.

Final Lesson in Private Series Completed

This email is sent when the final lesson in a private series has been completed. Customizations entered into the box at the bottom will be shown in the template above highlighted in yellow for you to preview. Use this email to suggest new lessons or Progams to your customers. 


Email Deliverability

Emails sent from Captyn have a high deliverability rating, which means that you can expect your customers will be getting these emails. However, in the event that an email has not been received, or you are concerned about it, please use the link below to reach out to our Support Team, and we will be happy to verify whether or not an email was delivered.

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